Terms & Conditions
We aim to dispatch all items within 1-3 working days of receiving your order and payment.
Free shipping within the UK for standard delivery. If you need express delivery, please ask for a quote.
Please ask for a quote for deliveries outside the UK as the shipping price varies depending on the weight of the pieces and the place where you would like me to ship your parcel. Please note that international buyers are responsible for any customs and import taxes that may apply.
Should there be delays at the shipping carrier we cannot be held responsible.
Birmingham residents get in touch if you would like to pick up your order at our Saintloupe Atelier!
CUSTOMS & IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply.
GIFT WRAPPING & PACKAGING
I am happy to gift wrap your item, add a handwritten message from you and send it to a different address if it is for a special occasion. Please get in touch with the address and the message you would like to include.
I will gift wrap at no extra charge because you are worth it.
Please note if you would like it sent overseas, the overseas shipping costs would apply.
I buy only eco packaging, however I get so many plastic packaging from suppliers that I believe it is worth it to reuse as much as possible. That’s why, to make sure the pottery you ordered arrives safe, your item will be wrap in a nice eco gift box and then wrap in a second box with plastic bubble-wrap which I hope you will be able to reuse.
CUSTOM & PERSONALISED ORDERS
I am happy to discuss commission pieces. Whether you are looking for one of my items in a different size or colour, for a different object, for a portrait or a sculpture. Please get in touch!
If you would like an item that is out of stock, please contact me. I will probably be able to make you one! If it is in process or has to be made, it might take 1-4 weeks, but I do my very best to get it as soon as possible to you!
I’m not responsible for delays due to customs.
WHOLESALE AVAILABILITY
My products are available to sell to trade. Please contact me at hello@piancaceramics.com
NATURAL VARIATIONS
Each piece is individually made and unique, so there might be slight variations in colour, size and shape, which is part of their charm.
Sometimes the bowls might be not totally round due to the high temperature they go through for strength and durability, or the glaze-nuance might vary a bit from piece to piece, and between each firing. I always choose as similar pieces as possible within one order. But remember, these small differences in shape, color and weight is actually what creates the character and beauty, and emphasize the difference between made by hand and industrial factory made products.
BREAKAGES, REFUNDS, EXCHANGES & CANCELLATIONS
If an item arrives damaged or broken, please send me a photo within 24 hours to hello@piancaceramics.com to arrange a replacement or refund.
If you are not happy with your item, I can accept returns within 7 days of you receiving them. For a refund items must be returned unused, undamaged and in original packaging. I am afraid return postage costs are non-refundable. Please contact me at hello@piancaceramics.com to arrange details of the return. I am afraid I cannot accept returns for custom-made or personalized orders.
I am afraid I don’t accept exchanges or cancellations.
QUESTIONS
Please do get in touch with any questions, I will be very happy to answer them!